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FAQ

You can ask everthing of Pilates equipment in here

Customisation FAQ

Q: What is the minimum order quantity and customization service?
A: Our MOQ is 1 unit. Custom upholstery colour and logo available — even for a single order.
Q: What are the spring colors of Pilates equipment?
A: Aligned with industry standards (e.g. Balanced Body, Merrithew). Consistent colour-to-resistance mapping. Custom configurations available on request.
Q: Can I purchase the accessories of the Pilates equipment separately?
A: Springs, ropes, double loop straps, sitting box, fuzzy straps — all available separately. Easy replacement. Continuous operation.
Q: Can you customize the same equipment or accessories as Balanced body and Merrithew?
A: Yes. The equipment of Warrior is the same as that of well-known Pilates systems such as Balanced body and Merrithew, and customization is also supported. Regarding the accessories, we need you to provide precise parameters to match your device.

Order & Payment FAQ

Q: Which payment methods are supported?
A: We support Telegraphic Transfer (TT), PayPal, via credit card, offering flexibility and ease for our clients.
Q: If I make a bulk purchase, will there be any discount?
A: For studios and resale customers, we offer more favorable prices.
Q: Can I order samples before bulk ordering?
A: No problem.
Q: How long does it take to produce the order?
A: The production time for the regular model is 3 to 5 days. If the color and logo are customized, the production time will be 7 to 10 days. For a more accurate time, please consult the sales department.
Q: Can I pay by installments?
A: We support a 30% deposit to start production. We will provide photos and videos of the equipment. The balance should be paid before transportation begins.

Customisation & Ordering FAQ

Q: What is the minimum order quantity and customization service?
A: MOQ: 1 unit
Custom upholstery colour and logo available — even for a single order.
Q: Can it be delivered to my country? customization service?

A: In most countries and regions around the world, we can offer door-to-door delivery services, so customers no longer need to worry about customs clearance and additional taxes.

Q: Do I need to install the Pilates equipment by myself?

A:Most Pilates devices are 90% pre-installed, and the rest are easy. We will provide guidance videos or files.

Q: How to deal with defective products and transportation damage

A: Our products undergo strict quality inspection before shipment, with a defect rate of less than 0.1%. During the warranty period, we offer replacement parts.

Q: What’s your company warranty policy?

A:The main framework is guaranteed for 5 years. The warranty period for wheels, springs, ropes and pulleys is 2 years.

Q: Do you have any Pilates customers in my country? May I go and visit?

A: Our Pilates equipment has been sold to over 70+ countries and regions. To protect customer privacy, we will provide the contact information of local customers with their consent.

Q: How long is the delivery time?

A: It takes about 10 to 20 days for air delivery to reach the world. It takes about 8 weeks to be delivered to Europe by sea.

Q: How do you ensure Pilates equipment quality?

A: We adhere to strict quality inspection standards to provide long-term guarantees for the operation of our clients’ studios. In case of any quality issues, we offer a refund of the corresponding amount.

 
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Contact Us

Thank you for your quotation.Warrior team is always at your service.

Contact Us

Thank you for your quotation.Warrior team is always at your service.

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