FAQ
You can ask everthing of Pilates equipment in here
Customisation FAQ
Flexible terms. Built for your business.
What is the minimum order quantity and customization service?
What are the spring colors of Pilates equipment?
Can I purchase the accessories of the Pilates equipment separately?
Can you customize the same equipment or accessories as Balanced body and Merrithew?
Yes. The equipment of Warrior is the same as that of well-known Pilates systems such as Balanced body and Merrithew, and customization is also supported. Regarding the accessories, we need you to provide precise parameters to match your device
Order & Payment FAQ
Flexible terms. Built for your business.
Which payment methods are supported?
If I make a bulk purchase, will there be any discount?
For studios and resale customers, we offer more favorable prices.
Can I order samples before bulk ordering?
No problem.
How long does it take to produce the order?
Can I pay by installments?
Customisation & Ordering FAQ
Flexible terms. Built for your business.
What is the minimum order quantity and customization service?
Can it be delivered to my country?
Do I need to install the Pilates equipment by myself?
Most Pilates devices are 90% pre-installed, and the rest are easy. We will provide guidance videos or files.
How to deal with defective products and transportation damage
Our products undergo strict quality inspection before shipment, with a defect rate of less than 0.1%. During the warranty period, we offer replacement parts.
What's your company warranty policy?
The main framework is guaranteed for 5 years
The warranty period for wheels, springs, ropes and pulleys is 2 years
Do you have any Pilates customers in my country? May I go and visit?
Our Pilates equipment has been sold to over 70+ countries and regions. To protect customer privacy, we will provide the contact information of local customers with their consent
How long is the delivery time?
It takes about 10 to 20 days for air delivery to reach the world.
It takes about 8 weeks to be delivered to Europe by sea.
It takes about 5 to 7 weeks for sea delivery to North America.
We also support the EXW, FOB and CIF rules.
How do you ensure Pilates equipment quality?
We adhere to strict quality inspection standards to provide long-term guarantees for the operation of our clients’ studios. In case of any quality issues, we offer a refund of the corresponding amount.